FAQ

Ordering & delivery

Do you deliver across the UAE?

Yes — we deliver to all seven Emirates, typically within the same week of ordering. Delivery is free on orders over AED 200.

Do you offer trade or bulk pricing?

Yes. For 20+ bags or pallet quantities, request a quote on our For Business page — we respond within one working day with volume tiers and scheduled delivery options.

Choosing materials

How much mulch or bark do I need?

Multiply your area (m²) by depth (cm) by 10 to get litres. A 10 m² bed at 5 cm depth needs about 500 litres — roughly fifteen 35 L bags. Every product page has a coverage calculator that does this for you.

What is the difference between pine bark, pine mulch and wood chip?

Pine bark is chunky 10–30 mm pieces with a premium finish that lasts seasons. Pine mulch is shredded 30–60 mm fibre that knits into a mat — best for moisture retention and windy sites. Recycled wood chip is uniform, colour-fast decorative cover in five colours — popular for play areas and contemporary schemes.

How does a coco peat brick work?

Compressed coconut coir expands with water: our 650 g brick makes about 9 litres of growing medium; the 4.5 kg block makes about 65 litres. Soak, fluff, and use alone or blended with soil.

What is vermiculite for?

Vermiculite is a permanent soil conditioner. Blend 20–30% into potting mixes for aeration and water retention, or cover fresh-sown seeds with a thin layer to keep them moist.

Plant support

What size stake does my tree need?

Match the stake to the tree’s height and how exposed the site is. Our Wooden Stakes come in 240, 260 and 300 cm lengths — driven 50–60 cm into firm ground, a 240 cm stake supports to roughly 1.8 m above ground. Choose a 5.5 or 6.5 cm diameter for semi-mature trees and windy sites; 4.5 cm suits lighter planting. Always tie with a soft tree tie in a loose figure-eight.

Returns

Can I return unused bags?

Unopened bags in resalable condition can be returned within 14 days of delivery — contact sales@terravitaco.com to arrange collection. See our refund policy for details.